Price-Match Policy

If you find an item in stock identical to that of an authorized Ottawa or surrounding area retailer advertised at a lower price, just show us the price and we'll match it.

Please note that this policy does not apply to Pre-orders, discounted items, limited or allocated items.

 

Refunds and returns

Event tickets and Discounted Items are final sale therefore are not returnable. Pre-Order cancellation will be by request only and subject to a 10% restocking fee should the request be accepted.

You have 30 days from the purchase of a product to make an exchange return in store on sealed products only.

If your purchase has a manufacturing defect you can contact the manufacturing company directly for a replacement.

Cancelling orders Policy

We reserve the right to cancel (and refund) any orders for any reasons which might involve: improper inventory, billing/shipping errors, extreme price change scenarios, or general malicious orders. If we discover inventory discrepancies, we may cancel that said item or cancel an order as a whole if we are unable to fulfill it. In this case, we'll notify you by email that we are unable to ship a specific item you have ordered so that we may lay out your options.

Games Workshop Trade Agreement

Under this agreement retailers cannot sell Games Workshop product outside of the country. All orders placed for Games Workshop outside of Canada will be cancelled and refunded.

 

Buylist Policy 

We will buylist all Magic: The Gathering Cards, Comics and Games Workshop Miniatures. Specific Pokemon and Yu-gi-oh, sports cards, action figures or books will be purchases on a case by case basis.

If you choose to leave your items in our care for a buylist, you are required to pick up cash or unsold items within 7 days post buylist evaluation or will be assumed to have accepted the offer. Buylist evaluations will be completed by our staff in 7-10 days post drop off unless specified by a Red Dragon employee, they will contact you and mark the buylist as completed but not fulfilled. The fulfilment will happen once you visit us prior to the evaluation.    

Card Purchase Policy

As with any product in store - we have the right to refund and refuse any purchase of individual cards. In addition - to limit the abuse of purchasing limited products, we only allow the purchase of the same card FOUR TIMES. If you do not respect this limit we will refund the excess cards.

Play area rules

We can revoke your right to use our game-room or any services at any time. If you are banned from the store you are not permited to make any purchase in our store, participate to any event, or enter the store. You may be no longer welcome to any of our locations (in adition to any legal pursuits), if you steal from us, repeatedly damage our goods, or act in a hostile, derogatory, discriminatory or violent manner towards any patron or staff. A staff member can also refuse service and ask you to leave the premises for any reason (they do not need to disclose this reason).

 

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